House of Polyglots Privacy Policy

House of Polyglots (HOP) provides online and/or offline language-learning programs, live classes, recorded content, digital learning materials, assessments, workshops and related educational services.

Official Website: houseofpolyglots.in

We collect personal information necessary to deliver quality language learning services:

• Personal Contact Details: Name, email address, mobile/telephone number and other contact details you provide.
• Enrolment Information: Course registration, programme/batch, student account and learning information.
• Academic Records: Assessment, attendance, participation, assignment, progress and feedback information.
• Financial Records: Transaction references, amount paid, payment status, payment date, refund information and related records. Complete card or banking credentials are generally handled by authorised payment providers.
• Communications: Emails, WhatsApp/messages, support conversations, enquiries, complaints and feedback.
• Technical Logs: Technical information such as IP address, browser/device information, pages visited, usage/session information, cookies and security logs, where applicable.

We process your personal data for clear, legitimate educational and operational purposes:

• To create and manage accounts and course enrolments.
• To provide classes, learning materials, assessments, support and other requested services.
• To manage schedules, batches, attendance, payments, refunds and invoices.
• To send class links, reminders, account notices, service updates and other essential communications.
• To improve our courses, website, systems and user experience.
• To prevent fraud, abuse and unauthorised activity and protect system security.
• To meet legal, regulatory, tax, accounting and other lawful requirements.

HOP may send information about courses, workshops, events, offers and educational resources where permitted.

You may opt out of promotional communications using the unsubscribe/opt-out instructions or by contacting us. Essential service communications may still be sent.

We may use cookies, pixels, tags and analytics technologies to operate and secure the website, remember preferences, understand usage, measure performance, improve user experience and analyse marketing effectiveness.

Where required, appropriate consent or preference controls will be provided.

HOP does not sell or rent personal data as a business practice.

Where necessary and lawful, information may be processed by payment providers, LMS/hosting providers, CRM and communication platforms, analytics/service providers, instructors or authorised personnel, professional advisers, and government or legal authorities where required or permitted by law.

HOP takes reasonable and appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, alteration, disclosure, loss or destruction. No electronic system can be guaranteed completely secure.

Personal data is retained only as long as reasonably necessary for the relevant purpose or as required/permitted by law, after which reasonable steps may be taken to delete or anonymise it.

Subject to applicable law, you may have rights to obtain information about processing, request access, correction or deletion, withdraw consent where applicable, and exercise grievance or other available data-protection rights. Reasonable identity verification may be required.

Where services involve children, HOP will apply appropriate safeguards and manage parental/guardian consent where required by law.

Links and services provided by third parties, including payment, social-media, messaging, video-conferencing and LMS platforms, may be governed by their own terms and privacy policies.

This Privacy Policy may be updated from time to time. The updated version will be published with a revised Last Updated date where applicable.

For privacy questions, access/correction/deletion requests or grievances, contact: hop@houseofpolyglots.in.

This policy is governed by the laws of India, subject to applicable statutory rights and requirements.