House of Polyglots Legal Policies

House of Polyglots (HOP) provides online and/or offline language-learning programs, live classes, recorded content, digital learning materials, assessments, workshops and related educational services.

Official Website: houseofpolyglots.in

We collect personal information necessary to deliver quality language learning services:

• Personal Contact Details: Name, email address, mobile/telephone number and other contact details you provide.
• Enrolment Information: Course registration, programme/batch, student account and learning information.
• Academic Records: Assessment, attendance, participation, assignment, progress and feedback information.
• Financial Records: Transaction references, amount paid, payment status, payment date, refund information and related records. Complete card or banking credentials are generally handled by authorised payment providers.
• Communications: Emails, WhatsApp/messages, support conversations, enquiries, complaints and feedback.
• Technical Logs: Technical information such as IP address, browser/device information, pages visited, usage/session information, cookies and security logs, where applicable.

• To create and manage accounts and course enrolments.
• To provide classes, learning materials, assessments, support and other requested services.
• To manage schedules, batches, attendance, payments, refunds and invoices.
• To send class links, reminders, account notices, service updates and other essential communications.
• To improve our courses, website, systems and user experience.
• To prevent fraud, abuse and unauthorised activity and protect system security.
• To meet legal, regulatory, tax, accounting and other lawful requirements.

HOP may send information about courses, workshops, events, offers and educational resources where permitted. You may opt out of promotional communications using the unsubscribe/opt-out instructions or by contacting us. Essential service communications may still be sent.

We may use cookies, pixels, tags and analytics technologies to operate and secure the website, remember preferences, understand usage, measure performance, improve user experience and analyse marketing effectiveness. Where required, appropriate consent or preference controls will be provided.

HOP does not sell or rent personal data as a business practice.

Where necessary and lawful, information may be processed by payment providers, LMS/hosting providers, CRM and communication platforms, analytics/service providers, instructors or authorised personnel, professional advisers, and government or legal authorities where required or permitted by law.

HOP takes reasonable and appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, alteration, disclosure, loss or destruction. No electronic system can be guaranteed completely secure.

Personal data is retained only as long as reasonably necessary for the relevant purpose or as required/permitted by law, after which reasonable steps may be taken to delete or anonymise it.

Subject to applicable law, you may have rights to obtain information about processing, request access, correction or deletion, withdraw consent where applicable, and exercise grievance or other available data-protection rights. Reasonable identity verification may be required.

Where services involve children, HOP will apply appropriate safeguards and manage parental/guardian consent where required by law. Links and services provided by third parties, including payment, social-media, messaging, video-conferencing and LMS platforms, may be governed by their own terms and privacy policies.

This Privacy Policy may be updated from time to time. The updated version will be published with a revised Last Updated date where applicable. For privacy questions, access/correction/deletion requests or grievances, contact: hop@houseofpolyglots.in. This policy is governed by the laws of India, subject to applicable statutory rights and requirements.

These Terms govern the use of House of Polyglots services, courses, programmes, website and related offerings. By registering, purchasing or using a service, you agree to the applicable terms, subject to rights that cannot lawfully be excluded.

• Course registration and access are subject to the programme details communicated at the time of enrolment.
• Students are responsible for providing accurate contact and registration information.
• Course access, schedules, batches, classes and educational resources may be managed by HOP according to the relevant programme arrangements.
• Enrolment, account or course access may not be transferred to another person without prior written approval from HOP.

• A cancellation/refund request may generally be made before the relevant course commences, through HOP's official communication channel.
• Once a course has commenced, fees are ordinarily non-refundable if a student voluntarily withdraws, stops attending, changes plans, or chooses not to continue, subject to applicable law and stated exceptions.
• If HOP cannot deliver a purchased course because of instructor unavailability or HOP cancels the course and cannot provide a suitable alternative, an eligible refund may be provided.
• If a course is postponed or moved to another batch, HOP may first offer an alternative batch or revised schedule.
• Recorded courses, eBooks, PDFs or other digital materials that have been accessed/downloaded are ordinarily non-refundable, subject to applicable law and the purchase terms.
• Duplicate-payment refunds require verification of the relevant transactions.
• Refund requests should include the student's name, registered contact, course name, payment date, transaction/reference ID, reason and supporting documents where required.
• Approved refunds are generally initiated through the original payment method or another appropriate method; the time to receive funds depends on the relevant bank/payment provider.
• False, manipulated or fraudulent refund claims may be rejected and may result in suspension or other lawful action.
• Personal internet/device issues, scheduling conflicts, travel or other personal circumstances do not automatically create a refund right after course commencement.

Users should keep information accurate and up to date, protect account credentials, and promptly report suspected unauthorised access or misuse.

Course content, educational materials, website content and related resources provided by HOP are intended for authorised use. Users should not transfer, sell, reproduce or otherwise misuse protected materials except as permitted by HOP or applicable law.

Third-party payment gateways, communication platforms, LMS tools and other external services may have separate terms and privacy policies. HOP may share necessary transaction or enrolment information with payment providers and other authorised service providers for legitimate purposes.

Complaints and grievances should first be submitted through HOP's official support/grievance channel. HOP will review genuine concerns in accordance with its internal procedures and applicable law. If a dispute cannot be resolved directly, available remedies may be pursued before the appropriate authority, forum, tribunal or court.

These Terms are governed by the laws of India. Nothing in these Terms is intended to restrict a statutory consumer right or legal remedy that cannot lawfully be waived.

HOP may update these Terms to reflect changes in services, operations, technology or legal requirements. Updated Terms will be published with the revised effective/last-updated date. Programme-specific terms communicated at enrolment may apply to that particular service.

For cancellations, refunds, grievances, formal notices or other important communications: hop@houseofpolyglots.in. Official website: houseofpolyglots.in